Terms & Conditions
About Us
HowtoSharpen.co.uk is owned and operated by BearArm Ltd. BearArm Ltd has been in operation since Janurary 2003 (originally known as Peter Schofield Trading As Medieval Weaponry) Our mission statement is simple: to supply high quality sharpening equipment at competitive prices to the UK market, with a focus on exemplary customer service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
How to Sharpen
Owned by BearArm Ltd
Voyager House
Duke Street
OL2 8PA
United Kingdom
Phone: +44 (0)161 785 8073
Email: sales@howtosharpen.co.uk
VAT Registration Number: 867 0180 18
Company number: 06074488
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Due to the nature of some of the products that we sell, we may ask you to provide proof of your age before we can process your order. This can be done sending us a copy of your passport or driving licence. We will then store your proof securely so you will not have to resubmit it for future orders.
We accept all major credit/debit cards (excluding American Express), Cash, Cheque, Postal Orders and Bank Transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may send your credit/debit card information via phone, fax or by post. If you want to pay using an alternative method, please place your order and we will contact you via email with further instructions.
If you are shopping from Europe, North America or anywhere else, we can give you an estimation of the cost in your local currency. Although your bank is responsible for the exchange rate on the day your order is processed.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping & Handling Information coming soon (see sidebar for guide)
Delivery Schedule
If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days ("Priority" service is a next day service and "Standard" is a two day service from when the order is processed). International orders vary depending on the destination country.
We will be in touch with the delivery date and tracking information on the day your order is processed. If you supply us with a moblie phone number then we will also send you a text (UK customers only).
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
We use PayPoint to processes card transactions for us. PayPoint are Level 1 PCI DSS compliant.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us
If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 785 8073 or write to us at:
Cold Steel UK
Owned by BearArm Ltd
Voyager House
Duke Street
OL2 8PA
United Kingdom
Privacy Policy
How to Sharpen do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
